Privacy Policy
Effective Date: August 2024

At Benfarmm Private Limited, we are committed to ensuring you are completely satisfied with our premium seafood and meat products. If, however, you find yourself dissatisfied, we provide a clear and straightforward refund policy to address your concerns promptly and effectively.

– Return Eligibility

You may return a product under the following conditions:

• • • If it does not match your order in terms of size, quantity, or type.
    • Alternatively, if it is stale or not fresh.
    • Additionally, if it has not been available as fresh catch for over 10 days.

– Conditions for Return

To proceed with a return, please ensure that:

• • • The item remains unused and is in its original condition as received.
    • Moreover, all parts, including the originally packed weight, must be intact.
    • The product must be in its original packaging.
    • If you wish to return it, store the item in a deep freezer until our staff arranges pickup.

– Return Process

• • • To initiate a return, contact us with your receipt or proof of purchase, and we will arrange for item pickup from your location.

– Refunds

• • • After we receive and inspect the returned product, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a specified timeframe.

– Late or Missing Refunds

If you do not receive your refund within the expected timeframe, follow these steps:

• • • First, check your bank or credit card statement.
    • Then, contact your credit card company, as processing times can vary.
    • Additionally, reach out to your bank, as there might be additional processing time.

If you have followed these steps and still haven’t received your refund, please contact us at info@benfarmm.com for further assistance.

– Exchanges and Replacements

• • • We offer replacements only if we deliver the product stale or not fresh. For exchange of the same product, please email us at info@benfarmm.com or call +91 9874709182

– Shipping Returns

• • • To return your product, simply contact us at +91 9874709182. We will then arrange the pickup. Please note that delivery times for exchanged products may vary depending on your location.

– Cancellation Policy

• • • Orders can be canceled only before they are marked as ‘out for delivery.’ Once dispatched, cancellations are not accepted. However, if you need to cancel after this status, contact our admin team at info@benfarmm.com with your reason. We will review your request at our discretion.

Thank you for choosing Benfarmm Private Ltd. We greatly value your trust and are committed to delivering fresh, high-quality products directly from farm to door.

Contact Us

Benfarmm Private Limited
Collab Deck, Kankaria Centre, 2/1, Russel St, Park Street area, Kolkata, West Bengal 700071
Phone: +91 9874709182
Email: info@benfarmm.com