Currently, we deliver across Kolkata and its surrounding areas. Check our delivery zones on the website for detailed coverage.

You can place an order via our website, mobile app.

Yes, you can pre-book and schedule your delivery for the next day.

We offer express delivery within 30 minutes and scheduled delivery according to your chosen time slot. Some areas may not be eligible for express delivery.

Track your order through the link provided in your order confirmation email or through the "My Orders" section on our website/app.

The delivery fee of Rs 20 can be broken down into Rs 15 for delivery and Rs 5 for handling. Additionally, a surcharge category should be included for periods of high demand. We must also retain the flexibility to adjust these prices as needed based on circumstances.

Yes, you can add multiple addresses in your account settings and choose the desired address at checkout.

We accept all major credit/debit cards, UPI, net banking, and various e-wallets like Paytm and Amazon Pay.

Coupon codes may not apply to discounted products or during certain promotions. Ensure your order meets the terms of the offer.

In case of a payment failure, any deducted amount will typically be refunded within 72 hours. For persistent issues, contact our support team.

No, only one coupon can be applied per order.

Yes, creating an account is necessary to place an order for seamless tracking and service.

You can cancel your order via the "Get Help" section in "My Orders." Cancellations without a fee are allowed within a specified time. Post that, a cancellation fee may apply.

You can update your address in the account settings section on our website or app.

If your item is damaged or incorrect, please contact us immediately upon delivery at +91 96741 11005. We’ll resolve the issue promptly.

Refunds are processed if the item is damaged, defective, or incorrect. Refunds typically reach your account within 7 working days.

Yes, our seafood is sourced fresh daily. We maintain strict hygiene and quality standards to ensure freshness and safety.

Check your spam/junk folder. If you still haven't received it, log in to your Benfarmm account to check "My Orders" or contact us at support@benfarmm.com.

Please send your proposal details to support@benfarmm.com. Our team will review and get back to you if interested.

Click the unsubscribe link in the email footer or contact us at support@benfarmm.com.

We're always looking for talented individuals. Send your resume to careers@benfarmm.com.

We apologize for the inconvenience. Please contact us immediately at +91 96741 11005, and we’ll address your issue.