Last updated: 7th May 2025

At Benfarmm, your satisfaction matters. Below you’ll find our easy-to-understand policy on cancellations, returns, and refunds.

Can I cancel my order?

Yes – but timing matters.

• • • Within 6 hours of placing your order or before dispatch –  You can cancel it.
    • After dispatch –  Cancellation is no longer possible.

To cancel, call or WhatsApp us at 9874709182

○ Can I return a product?

Returns are accepted only if:

• • • The product is damaged, defective, or incorrect and is only applicable for Ready to Cook Products
    • Perishable products like Raw Fish or Chicken or Meat or Eggs Return is not applicable
    • You notify us within 24 hours of delivery
    • The item is unused and in original packaging

We may arrange pickup or provide a return address depending on your location.

○ When and how do I get my refund?

Once approved, refunds are:

• • • You notify us within 24 hours of delivery
    • Applicable for damaged or spoiled products
    • Refunds are not available for shape and size issues
    • Every Refund case will be validated by our team and based on the merit of the issue required action will be taken
    • Sent to your original payment method
    • Processed within 5–7 business days

We’ll notify you when your refund is initiated.

○ What about subscriptions or recurring orders?

You can pause or cancel subscriptions with 48 hours’ notice before the next delivery.
Refunds aren’t available for partially used or unused subscriptions

Contact Us

Benfarmm Private Limited
Collab Deck, Kankaria Centre, 2/1, Russel St, Park Street area, Kolkata, West Bengal 700071
Phone: +91 9874709182
Email: info@benfarmm.com